At Geond we are dedicated to delivering exceptional service and fostering strong relationships with our valued clients. However, we understand that there may be instances where our services fall short of expectations. In such cases, we welcome feedback and take all complaints seriously, as they provide an opportunity for us to address concerns, improve our processes, and uphold our commitment to excellence.
Telephone: 0800 999 1766 – Monday to Saturday (9am to 5pm)
Email : Please send us an email to: [email protected]
Post : FC 200, 2 Lakeside Drive, Park Royal, London, UK, NW10 7FQ.
If you are dissatisfied with any aspect of the services provided by our company, we encourage you to submit a formal complaint. To initiate the complaint process, please email formal.
[email protected] and provide the following information:
– A detailed description of the complaint, including relevant dates, individuals involved, and any supporting documentation
– Your full name and contact details, including email address and telephone number
Upon receiving your complaint, we will promptly acknowledge receipt within 2 business days via email. Our dedicated team will then conduct a thorough investigation to assess the circumstances and gather all relevant information.
Within 15 business days, you will receive a comprehensive written response via email, outlining our findings and proposed resolution. In exceptional cases, where additional time is required for a comprehensive review, we will notify you of the anticipated delay and provide a final response within 35 business days.
If you are not satisfied with our final response or if we have not provided a resolution within 35 business days, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS). In our final communication, we will outline the criteria for escalating your complaint to the FOS.
Should you wish to pursue this avenue, you must submit your complaint to the FOS within 6 months of the date of our final response. You can contact the FOS through the following channels:
– Writing to: Financial Ombudsman Service, Exchange Tower, London E14 9SR
– Calling: 0800 023 4567
– Visiting their website: financial-ombudsman.org.uk/contact-us
At Geond we value feedback from our clients as it allows us to continuously enhance our services and processes. We appreciate your patience and understanding as we diligently address your concerns and strive to resolve any issues to your satisfaction.
For a comprehensive overview of our Complaints Management Policy, please do not hesitate to request a copy from our team.
Geond is registered company in England and Wales No. 07878618. Registered with the Financial Conduct Authority (FCA) Firm Reference Number 572171. Registered with HMRC as a Money service business (MSB) License Number XNML00000161993.
